COVID-19 CLINICAL TRIAL SUPPORT SERVICES
March 13, 2020 – Wilmington, NC
With the Coronavirus COVID-19 health emergency, we have been contacted by several customers who are updating their business continuity plans and seeking information on how Paragon Global CRS will manage its global operations during this challenging time.
Paragon Global CRS has taken measures to provide our customers with the high level of service they have come to expect even though the world is experiencing the COVID-19 pandemic/health emergency.
Be assured that we have provided training and counsel to our team members to help them to prevent illness for themselves and their families and to prepare them for the possible effects of quarantine.
Over the last several weeks, Paragon Global CRS management has continuously reviewed and updated our COVID-19 Preparedness Plan to ensure that we can readily support and replace, if necessary, any incapacitated support staff. In both the US and EU Paragon Global CRS offices, remote support staff have been and continue to be in place to support operations. Since we are a global operation, many associates already work from remote locations. Thus, we have implemented plans to have them to continue working remotely to limit their contact with those who might pose a health threat. We are urging all of our associate to act responsibly when it comes to contact with business associates, friends, and family members to prevent the spread of COVID-19 and other pathogens. Also, since Paragon Global CRS is a cloud-based operation with team members spread around the globe, the risk of our being unable to provide the level of service our customers appreciate is minimal. Travel restrictions and local area quarantines will have no impact on our global workforce.
Paragon Global CRS anticipates little business continuity impact and will continue providing service to our customers with the same high level of efficiency and thoroughness they have come to expect. Our entire EU office has been on remote working restriction effective March 9th. Our US operations have already implemented a scaled remote working restriction and will continue to monitor the situation and respond as necessary.
The health and well-being of our many associates, clients and their employees, and the study subjects with whom we interact are of the utmost importance to us at Paragon Global CRS.
For more information, contact:
Drew Massey, Vice-President
Paragon Global CRS
5725 Oleander Drive D-4
Wilmington, NC 28403
René M. Buijse, European Operations Director
Paragon Global CRS
PO Box 8181
3009 AD Rotterdam
RELIABLE CLINICAL TRIAL PATIENT TRAVEL SERVICES & LOGISTICS DURING COVID-19
Now more than ever we are working to ensure the seamless service support that our partners have come to expect from Paragon Global CRS. Keep your trial participants’ safety in mind and your research on schedule with the help of our team of Travel Coordinators.
SAFETY CONSCIOUS PATIENT TRAVEL SOLUTIONS
IP SHIPMENT & MEDICAL EQUIPMENT HOME DELIVERY
VIRTUAL MEETINGS & WEB-BASED TRAININGS
PATIENT TRAVEL SERVICES
Reliable ground transportation, chartered flights, expense pre-payment/reimbursement, and additional services to support international clinical research patients. Our Travel Coordinators serve as 24/7 patient concierge and support agents for trial participants. Having a dedicated travel specialist, familiar with your study can keep your research on schedule and provide your patients with peace of mind in uncertain times.
Our ground transportation partners continue to provide safe and professional service for our clients and patients. Our transportation services have implemented the following additional measures during this time:
- All our vehicles are provided with plastic screens;
- Face masks are available in all our vehicles;
- Antibacterial wipes and/or antibacterial gel will be available in the vehicle;
- All our chauffeurs use hand sanitizer, they will not shake hands with clients and will always wash their hands properly before and after service;
- Door handles, vehicle interiors including rest arm, displays, radio and ventilation will be sanitized before and after service;
- All our chauffeurs are instructed to report any symptoms immediately;
- Chauffeurs with any illness symptoms are immediately sent home;
- All the reading material, such as newspapers and magazines have temporarily been removed from all our vehicles.
DIRECT-TO-PATIENT LOGISTICS SERVICES
Patient recruitment and retention is challenging for studies with homebound patients, an orphan indication or dispursed populations. Investigational product (IP) and medical devices or supplies can be delivered directly to your trial patients. This service is highly customizable to the patient and protocol. With IP delivery, it’s easier to keep your remote study on schedule. We can coordinate international shipments to local sites near your trial participants. Site medical personnel transportation to conduct in-home visits is available. We work with you to develop the logistics plan to ensure delivery and compliance.
- Provide your study with access to a geographically broad patient population
- Reduce the number of patient visits to clinical research sites
- Increase patient enrollment and retention in your clinical study
VIRTUAL MEETINGS & WEB-BASED TRAINING SOLUTIONS
Our virtual meeting services allow you to meet securely from anywhere in the world. From event planning and attendee registration to collecting post-meeting data and compliance reporting – we can support your pharma meeting or training needs. Virtual events and trainings provide a secure, contactless networking option for your site coordinators and patients.
Patient Travel Services
Air & Rail Travel
Ground Transportation & Car Service
Pre-paid Expense Cards
Clinical Trial Travel Reimbursement
Direct-to-patient Delivery of Medicinal Product/Medical Devices
Short & Long-term Housing
Personal Travel Specialist with 24/7 International Support
Global Care Services
Visa & Passport Assistance
Translation & Interpreter Services
International Travel & Medical Insurance
CLINICAL TRIAL PATIENT SUPPORT SOLUTIONS TO KEEP YOUR RESEARCH ON SCHEDULE
Patient-centered solutions for clinical trials during COVID-19
Let’s Talk About Your Trial